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Shipping Policy

All orders will be delivered from our Hong Kong warehouse based on the address supplied at checkout. For special delivery needs/requests, please sate clearly at checkout or contact us at hello@restoringmums.com We will try our best to help where possible.

Using Gift Card

1. Please refer to our Use Gift Card for details

Payment Options

1. We accept PayPal payment (it includes Visa, MasterCard, American Express & China UnionPay)

2. Cheque payment – made payable to Restoring Mums Limited and send cheque to Unit 802, 8/F, OfficePlus @ Sheung Wan, 93 – 103 Wing Lok Street, Sheung Wan, Hong Kong

3. Bank Transfer –

a. Bank: HSBC

b. Account Name: Restoring Mums Limited

c. Account Number: 400-608642-001

Returns, Change or Cancel Your Order

1. Please refer to our Returns Policy for details

Delivery Within Hong Kong

1. Free delivery for order above HK$500

2. Order less than HK$500 will be charged a flat HK$50 delivery fee

3. Delivery areas covered by Hong Kong Post only

4. Delivery lead time – 1 to 3-day for addresses in Hong Kong, Kowloon and the New Territories

5. Tracking number will be furnished once order has been dispatched to facilitate tracking of the delivery status

6. Delivery times – may be longer for orders placed around public holidays or during extreme weather warnings (Black Rain Thunderstorm or Typhoon 8 warnings)

7. If no one is home – goods will be returned to our warehouse. In this case, we will ring you (telephone number supplied at checkout) to arrange for alternate delivery arrangement. However, regretfully we may impose a redelivery fee at cost only.

8. Delivery address reachable by staircases only – please indicate at checkout and we will impose extra fee of HK$50 for each floor.

9. Delivery service – business days only and will not be available on Sundays & Public Holidays

International Delivery

You are responsible for original shipping charges, custom duties & taxes and all applicable fees and cost of return (including refused shipments by you) shipping back to Restoring Mums.

Delivery time is for reference only. You can track your delivery status at My Account.

1. Delivery lead time – 2 to 9-day

2. Tracking number will be furnished once order has been dispatched to facilitate tracking of the delivery status

3. Delivery times – may be longer for orders placed around public holidays or during extreme weather warnings (Black Rain Thunderstorm or Typhoon 8 warnings)

4. If no one is home – goods will be returned to our warehouse. In this case, we will ring you (email supplied at checkout) to arrange for alternate delivery arrangement. However, regretfully we may impose a redelivery fee at cost only.

5. Delivery address reachable by staircases only – please indicate at checkout and we will impose extra fee of HK$100 for each floor.

6. Delivery service – business days only and will not be available on Sundays & Public Holidays

7. It is at the sole discretion of custom agents to release your package and Restoring Mums will not be responsible for the delay or in the rare event confiscation.