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Returns Policy

Returns are easy

1. Print label and authorization.

print label and authorization

2. Prepare package.

prepare package

3. Attach return label.

attach return label

4. Ship it!

ship it

Satisfaction Guaranteed

Your satisfaction is our priority. We are proud of our brand’s reputation for high-quality raw materials used, innovative manufacturing and design of the products and service we offer. In the unlikely event that you are not satisfied with your purchase please notify us, as we want to resolve any issue that you might have immediately!

Write to us via hello@restoringmums.com

7-day Returns Policy

1. Send back the products purchased along with the return form within 7 days from date of purchase for a full refund of the purchase price minus the applicable shipping charges.

2. Refunds are processed within 7 to 10 business days from the date your package arrives for processing. Only items that were directly purchased from www.restoringmums.com can be accepted.

3. If the product you are returning was a gift, we will refund to the original purchaser or, a Restoring Mums credit for the amount of the return item(s) to be used on http://restoringmums.com/ for purchase of other products or services.

4. Restoring Mums Limited reserves the right to refuse a refund request if it does not comply with this policy.

5. WE CANNOT ACCEPT RETURNS FOR ITEMS THAT HAVE BEEN USED OR WORN, MODIFIED, ALTERED, OR WASHED. THE PRODUCT’S TAGS MUST STILL BE ATTACHED, AND THE PACKAGING INTACT.

Rules & Restrictions for Returns

1. Shipping charges for “Returns” must be prepaid, borne and insured by the customer and shipped via the carrier of your choice.

2. All returns must be accompanied by a Return Form and original receipt or packing slip. Please email hello@restoringmums.com and request for the Return Form.

3. Shipping and handling charges of the purchase are non-refundable.

4. All products and packaging must be new, unused, unworn, and undamaged to ensure a full credit. Security seal and tag must not be removed. We reserve the right to refuse a refund request if it does not comply with this policy.

5. We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

6. We cannot be responsible for items that we do not receive.

7. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

8. Original form of payment will be credited for your refund, if the item was a gift, the payment will be credited to the original purchaser, or you will receive credit in the form of a Restoring Mums credit to be used on http://restoringmums.com/ for purchase of other product or services.

9. Email your tracking number to hello@restoringmums.com to facilitate our processing.

Damaged or Defective Items

In the unlikely event an item is defective upon receipt or has a manufacturing defect, please fill out a Return Form with defect or damage noted on the form. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

Exchanges

We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your order for a refund.

Order Cancellations

Once an order is placed, Restoring Mums begins processing the request very quickly, therefore it is not possible to cancel an order after the order is placed.

Items may occasionally be cancelled by our system if there was an issue with the order or in low-stock situations. If an item is cancelled, you will receive an email notice that will explain the reason for the cancellation. You will not be billed for any cancelled items.

Recipient:

Restoring Mums Limited – Returns

Room 802, Office Plus @ Sheung Wan, 93 – 103 Wing Lok Street, Hong Kong SAR.
Please email your tracking # to cs@restoringmums.com after shipping your return.